Policies

Return Policy:

Returns or exchanges are not accepted. I consider each item a one of a kind work of art where no two items will be the exact same. If there is a mistake with your order, please contact me within 48 hours of receipt of order and I will correct any mistakes made on my end with your order. Mistakes will be limited to the wrong item being sent. Please note that monitors, lighting, and cameras are not all configured the same, so please refer to the detailed listing under each item for the most accurate description of the item. I do my absolute best to accurately depict the item visually on my website with zero filters or altering of the images. 

Shipping:

All items will be shipped domestically and internationally using standard USPS or UPS mail. Please choose your preferred method of shipping upon ordering. If you are international, there is a chance that you will be required to pay customs or additional fees upon receipt of your order.  I am not responsible, nor can I do anything regarding customs fees if you are outside of the US. 

Items will ship to the address on your order. Please make sure you double check your address before placing the order. I will gladly combine the orders of the same individual placed on the same day and refund the overage in shipping. Please contact me immediately if this occurs. Otherwise I will not assume you wanted them shipped together and will proceed with shipping multiple orders.

If your package goes missing or is lost while in transit, we will need to file an inquiry/claim with the shipping carrier. This will take time, please know that I will make it right, but we must give the carrier time to resolve this. Depending on the situation, I will then offer a refund, store credit, or a replacement. I’ll work with you to ensure you aren’t left empty-handed.

Once a package has been marked as DELIVERED by the shipping provider, the responsibility for that package transfers to you, the customer. Delivery scans and proof of delivery from the carrier serve as confirmation that your order has arrived. At that point, I am unable to refund, replace, or credit any items reported missing from the package.

This policy is in place to keep things fair and transparent for everyone. It sets a clear expectation for customers while also protecting me as a small business owner. I cannot absorb the cost of yarn lost through misplacement or theft once it has been confirmed delivered, and having this understanding up front ensures both sides are protected.

 Ready to Ship and Pre-Orders:

Please allow 2-3 business days for Ready to Ship items to MAKE IT TO the carrier. I ship from an extremely rural area and this gives me time to drop off several items at one time with my carrier. Pre-Order items will be shipped within the window given on the listing, please make sure you have read the details before purchasing. Cancelations will not be granted before the Pre-Order window has expired. Also note that if you purchase a ready to ship item with a Pre-Order item, everything will ship with the Pre-Order item. So please make multiple purchases if you desire your Ready to Ship item sooner.